RETURNS
Returns.
30 days. No questions. No attitude.
The Short Version
✓ 30-day return window
✓ No questions asked
✓ Free exchanges
✓ Full refund
Our Promise.
Don't love it? Send it back. No questions asked. No hassle. No guilt trip. We'll refund you in full. That's it.
How It Works.
1
Email us
support@wearthrm.com — include your order number.
2
Get your label
We'll send a prepaid return label within 24 hours.
3
Ship it back
Drop it off. Done.
4
Get refunded
3-5 business days after we receive it.
Wrong Size?
Free exchanges. Email us, tell us what size you need, and we'll swap it out. No extra charge.
Sizing tip: We run slightly small. Between sizes? Size up. Planning to layer? Size up.
Requirements.
- ✓ Within 30 days of delivery
- ✓ Unworn or lightly worn (tried on is fine)
- ✓ Not washed
- ✓ Tags attached
Damaged or Defective?
Got a defective jacket? We'll replace it immediately — no need to wait for your return. Just email us photos of the issue.
Quick Questions.
Can I return a worn jacket?
Tried it on? Fine. Wore it for a month? Probably not — but email us and we'll figure it out.
Do I pay for return shipping?
US orders: No, we send a prepaid label. International: Return shipping is on you.
Lost the original packaging?
No problem. Any box works.
How long until I get my refund?
3-5 business days after we receive the return. Your bank might take another few days.
Ready to stop freezing?
GET YOUR THRM — $99